On The Move- A Catering Company

Reviews

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  I am not one to complain but in this case, I feel compelled to share my story so that I may save people from spending A LOT of money on a service that doesn't meet basic expectations on professionalism. Hiring OTM to cater my wedding reception - June 18th, 2016 Mississauga Parents' backyard - garden party At the beginning of the planning phase- I thought the service was stellar. I had a lady agent looking after my file; inquiry, requirements, needs etc. As far as I was concerned all was well. Come February - I put my deposit down - to be expected. Two weeks before my big day - I discover the woman looking after my file is no longer employed by the company and that someone else is looking after things. 3 days before my party - the new person looking after my catering affairs mentions in passing that my contract doesn't include drinkware and asked if I had that looked after. I did not! I haven't catered a large event before. Out of a lack of education and knowledge (on my part) in this specific scenario - catering a wedding - I counted on a professional to share this need with me. I counted on OTM - the supposed qualified professional caterer to enlighten me so that I may have all details addressed. Well - needless to say....I needed drinkware. Naturally this was an added cost to what was already a very expensive bill. I was totally taken aback and frustrated that I had to deal with this in the 11th hour. I kept most of my emotions to myself and agreed to pay half of what the cost was for the drinkware. I did get some sarcastic commentary from the person looking after me..."I am Paula'd out!!!" Let's move on. I gave instructions to the bar staff on how to handle the event; ice in the freezer in the garage, use shooter cups that I bought for shots, serve keg beer first to beer drinkers. Do you think they followed through with any of those directions? NO!!! They didn't use any of the shooter cups I bought for shots. Instead they used the glass drinkware - serving more than an ounce at a given time thus getting my guests WASTED including my husband. I bought 35 bags of ice 2 $3.50 a bag. The bar staff told my guests at 11pm that I ran out of ice. Next day I find 20 bags left in the freezer. That's $70 wasted and a lot of annoyed guests. The bar staff told my guests around 10:30pm that I ran out of champagne. Next day I found 12 bottles/one case left. This isn't too bad because I returned the booze but......annoyed guests and bride. The bar staff broke the keg handle and thus was not able to serve more than half of what was available in the keg. That cost me $180 with a loss of $100. Let's move on some more; later in the night at midnight - most of my guests had left. The bar staff decided to let loose and have some fun with my guests. They were dancing and swimming in my parents pool. They stayed an additional 2 hours and told my Mom (not the one paying the bills) that they wouldn't charge her for the extra hours. This is ludicrous. I am not a mean person nor demanding nor uptight. Had I invited the bar staff to stay and relax.....this would have been alright....but I did no such thing. I had angry guests/annoyed guests/thirsty guests/inebriated guests and finally a pissed off bride. Now......I relayed all of this to the person looking after my file post party and all I got was an apology. They had already collected amount owing in full 2 days before the party so.....I am SOL from any remedy or amendment to the situation. I would like for everyone to beware of hiring this company. If you push forward - pay the remaining installment post party this way have some recourse when things hit the fan. Best of luck!
  By Paula Margulis, June 20, 2017
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  Delicious pizza! I will definitely come back!
  By Larena Cashmore, March 10, 2017
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  EXCELLENT! I had a delicious lunch there a couple of weeks ago. Great selection and everything was so fresh. They also do catering which is good to know. One of my best friends ordered from On the Move Catering and had nothing but great things to say! Thanks!
  By Carla Ottens, December 11, 2016
• ★ ★ ★ ★ ☆
  Excellent customer service! I called at 9am for an unexpected lunch of 15 wraps, and Mitch was able to provide everything ready for 1pm! The veggie wraps were delicious, and the meat wraps were a hit! Have used several times in the past for office lunches, and have never been disappointed. I will use OTM again, and again...
  By Stacy Harnadek, August 04, 2016

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